Privacy Policy

Effective Date: 2024-09-19

At Suniway Group of companies Inc. (hereinafter referred to as "we," "our," or "the company"), we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website or use our services, including fiber optic network installation, telecom infrastructure construction, network upgrades, and network server room construction.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, phone number, company name, and any other information you provide when contacting us or using our services.
• Technical Information: IP address, browser type, device information, operating system, and access times when you visit our website.
• Service Information: Information related to your service requests, such as project details, installation preferences, and other technical requirements.
• Payment Information: If applicable, we may collect billing information, including payment card details, for invoicing and payment processing.

2. How We Use Your Information

We use the information we collect to provide you with the best possible experience. Specifically, we use your data for the following purposes:

• Service Provision: To fulfill your requests for fiber optic network installations, telecom infrastructure services, and network upgrades.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical support related to our services.
• Service Improvements: To evaluate and improve the effectiveness of our services, website performance, and user experience.
• Marketing and Communications: To send you relevant updates, promotions, or service-related announcements (with your consent where required by law).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as complying with lawful requests for information.

3. Sharing of Information

We respect your privacy and only share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in delivering our services (e.g., subcontractors, payment processors). These third parties are required to maintain the confidentiality of your information.
• Legal Obligations: We may disclose your personal data when required by law, court orders, or government regulations, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Encryption: We use encryption to protect sensitive information during transmission, such as payment details.
• Access Controls: Only authorized personnel have access to your personal data.
• Regular Audits: We periodically review our security practices to ensure your data is protected.

Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your interactions with our site.

• Necessary Cookies: These are essential for our website to function properly.
• Analytics Cookies: We use these to understand how users engage with our website, helping us to improve functionality and user experience.

You can control cookie preferences through your browser settings, but please note that disabling cookies may affect certain functionalities of the website.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any information we hold is incorrect, you have the right to request corrections.
• Deletion: In certain circumstances, you can request the deletion of your personal data.
• Restriction: You can request that we limit how we process your personal data.
• Portability: You can request that your personal data be transferred to you or another organization in a machine-readable format.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period ends, we will securely delete or anonymize your data.

8. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes where applicable.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: cust@suniway.ph